MDLive Reviews

Canceled three appointments with me only to find out even though they advertise in Ky and my insurance pushes them, they have no providers in the state. It’s just easier to go to the ER.

I can research to find an MD, book appointment and drive to appointment in less time than it takes to navigate mdlive website. Horrible experience!

They couldn't treat me but after learning they refunded my money. I cant say more but I can say it wasnt a scam. I'd return if I needed treatment they offer.

Overall I found the majority of the doctors and one therapist to be rude and condescending. What could be causing this? One dr. freaked out during a session and said I was talking too much. Another was rude from the onset and then softened up. One therapist was 20 minutes late to our session and was surprised I left. The worst one was a therapist who seemed kind and empathetic but was furious that I had much more serious issues going on! He only wanted to treat one issue and then basically pushed me away because of my multiple issues making it seem like I was a trickster!! He ruined my trust if therapists for life. Imagine a therapist is angry because the patient has many serious issues he didn’t want to hear about. He is still there on the staff despite my phone calls to complain about him. Unbelievable.

I waited almost ninety minutes just to be told that I wouldn't see a doctor.
The agent who called me after the long wait tried to get me to make an appointment for some time in the future. When I declined she told me that there were no available doctors and a future appointment was my only option.
This was after a long sign up process.
I just gave this company all of my personal information and over two hours of my time for absolutely nothing.
I won't waste my time again with them.

I was supposed to have an appointment this morning with a therapist I have been seeing the last 2 months, but he never showed up. He has been late and distracted, but he always showed. I didn't get a message or email explaining what happened. I was on the MDLIVE website a little while ago and saw he was in session. So I guess he is dumping me by just not showing up. He scheduled two more appointments for the next two weeks So I am assuming he will be a no show for those too. This is not the way you should treat your customers. Please don't tell me to contact customer service I already emailed them about this and got no answer.

follow up. so i get a call back and she tells me i have to wait 7-10 days before they can give you a antibiotic so she wanted to give me a spray has soon i got off the phone i called my doctor did a zoom call and i was given antibiotic and in two days i was fine i get really bad score throats and stuffed up noise and if i dont kill it fast it gets worse. SO WE ALL NEED TO FIGHT TO REMOVE THEM OFF ARE INSURANCE BECAUSE THEY ARE A SCAM AND THOSE DOCTORS NEED TO GO BACK TO SCHOOL.

I called 3 times to MDLIVE with the same problem congestion in my sinus and they didn’t prescribed any antibiotics. The last time when I call MDLIVE I had one month with congestion and phlegm and they didn’t prescribed me a good medicine or any antibiotics that I can feel better. In fact, I finished went to the Emergency Room and finally they prescribed me the antibiotics. I think they have really bad service and you’re wasting your time.

I’ve used MDLive several times over the years through my Cigna Insurance. I had an appt today through this service with the rudest, most abrasive, not empathetic or caring so called Dr I’ve ever spoke to in my life. She jumped to conclusions, made insinuating comments that another Dr was basically incompetent, and refused to even listen to the extent of my personal situation. I ended the call, not because she refused to give me an antibiotic, but because of her blatant loud rudeness. Other Drs, by the way, disagree with her rude evaluation of me

1 star for the good experience with the doctors. Zero stars for them billing incorrectly and making it a nightmare to get the money refunded. I overpaid them $171. I called and got the run around, after waiting for an extremely long time to speak to someone. I called my insurance company and they called them. After waiting an extremely long time on the phone, they got it resolved, or so they were told, and were told that they would refund me my $171 within in 45 business days, which equates to over 2 months. I waited the 45 business days and still never received my refund, nor any correspondence from them. Called them back with my insurance company on the phone and they are investigating the issue. Their tactic is to make it as difficult and frustrating as possible, so you will give up and they can keep your money. Something smells fraudulent to me. MdLive, please so don't respond with a message to email letushelp at MDLive, because that is a joke. If you respond, please respond with an explanation as to why you steal from your clients.

They cannot prescribe anxiety medicines, even though I put down explicitly that's what my problem was, and that is what the psychiastrist found. Then, I find out that they changed my insurance to one I don't have and claim they never took my insurance to begin with. I wouldn't have signed up for it if I knew they did. It seems like this place is a complete scam.

MDLIVE is a system that is predatory. They put no warning on the website that if you switch insurance that you will need to reregister. They hide behind practices that allow them to bill you and avoid insurance and pretend to be accommodating when you speak with them. If you can, travel to Urgent Care and see someone in person.

Today, I had a medical emergency and they have worked to ensure that my insurance is not billed and instead I pay the $82 out of pocket. $82 is not the issue. It is the issue that a system that is supposedly founded on helping people uses hidden clauses to trick people out of money. How is this at all fair.

Horrible service. I had an appointment yesterday...waited for one hour for the video conference and suddenly AFTER one hour, the appointment was cancelled. Rescheduled for today AGAIN and AGAIN appointment was cancelled without notice. Schedule an urgent care appointment just to get lab orders since scheduling an appointment is worthless because they get cancelled without notice. Had that appointment and the physician did not put the lab orders we discussed on my file. Can't speak with a supervisor and you are running in circles to just get basic medical care. It is really not worth it. Just go to a physical doctor instead.

It's impossible to schedule appointments, and there is a complete absence of communication. I had attempted to make an appointment for counseling. The day after I made the "request," I checked, and even the request was missing. I called and was told the appointment had been cancelled. Considering the best time frame I could get for an appointment was "morning," I would have stayed home for NOTHING because this corporation cancels appointments and doesn't let anyone know. This is so typical of corporatized medicine.

I tried mdlive because I have trouble getting to appointments during normal office hours and haven't had a primary care physician in about 20 years. I simply wanted to get on meds for my high blood pressure but instead I was told to go to the ER. Complete waste of time and money.